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James Rafferty is the President of Human Communications, a consulting firm which advises clients on
emerging telecommunications and network technologies and helps clients plan and design highly
competitive products and services and create innovative marketing content. The firm specializes in
Voice over IP, WebRTC, Voice over LTE and facsimile communications
technology. It helps clients with the integration of emerging messaging, multimedia and network technologies, including
the Internet and mobile networks. James also has a deep understanding of
product and project management approaches including Agile SCRUM, PMP project
management, cross-functional leadership and Lean Six Sigma.
James recently completed several years as a Product Line Manager for Dialogic between 2014 and 2018. During this period, James managed the IMG media gateway family, launched the Dialogic(R) PowerVilleTM Load Balancer and managed all of the Dialogic voice board products. James helped lead the Dialogic media gateways into a #1 market position in 2016. James managed and provided cross-functional leadership for all of the products of the Converged Communications Division of the company up until this division was purchased by Sangoma in early 2018. He also investigated opportunities to participate in the rising Internet of Things (IoT) marketplace. James also led Dialogic's partnering with Avaya as part of the Avaya DevConnect Technology Partner program. In December, 1999, James joined Brooktrout Technology as Senior Product Manager for Voice over IP board products and he managed Voice over IP session border controller and service provider gateways for the successor company Dialogic up until June, 2013. James continues to be active in international standards and contributed to the work on Call Discrimination and Fax/IP Fax packages of H.248.1 for the Megaco Working Group of the IETF and ITU-T Study Group 16. He was also instrumental in helping to establish the standards for the use of T.38 IP fax under the Session Initiation Protocol (SIP). He later assisted the Third Generation Partnership Project (3GPP) in the area of media resource control and has been involved in related work in the Internet Engineering Task Force. His most recent published RFC is RFC 7433, which provides a SIP-based mechanism for User to User Information (UUI), that is frequently used for applications such as Contact Centers. James is a former editor on the TR-29 and ITU-T Study Group 8 fax standards committees. He was also an original co-chair for the Internet Fax Work Group of the Internet Engineering Task Force. |
